Refund policy

Last updated: June 2026

The heat's your problem. A faulty order is ours. If something isn't right, get in touch and we'll help sort it out.

Change of Mind

Due to the nature of our products, we do not accept returns or offer refunds for change of mind purchases.

Please choose carefully before placing your order.

Damaged, Incorrect or Faulty Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Depending on the circumstances, we may offer:

• A replacement product
• A store credit
• A refund

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

Contact Us

For any questions please contact:

Jimbos Hot Sauce
Email: jimboshotsauce@yahoo.com